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How to use WhatsApp Business to reach your customers

Do you know WhatsApp Business? AAlthough WhatsApp was created for personal conversations, being the most widely used messaging network in existence, it represents a great channel to get your products or services through; as well as to improve communications with customers. For this reason, a version called WhatsApp Business was created.

In this UIE post we will show you what are the benefits and features of WhatsApp Business so that you can take your business one step further.

 What is WhatsApp Business?

Whatsapp Business  is a messaging platform designed for small and medium-sized companies.

It is a version of the WhatsApp application, belonging to Facebook (Meta), oriented to this type of public.

The idea behind its development responds to the following question: if users, and therefore customers, use WhatsApp, why can’t companies do it and reach them more easily?

In this way, WhatsApp Business has positioned itself as one of the channels to perform customer acquisition and loyalty strategies.

It is a free application for mobile devices (both Smartphones and Tablets), both with Android and iOS operating systems. There is even a computer version available.

What are the advantages of WhatsApp Business for companies?

The platform itself has a similar design to WhatsApp Messenger. You can perform all the usual tasks on it, including sending messages, photos and videos.

However, it creates a company profile, in which all relevant information such as address, email, website, etc. is displayed to customers.

Apart from allowing a fluent communication with customers, which improves customer service and provides a better shopping experience, it also serves as a means to display the product or service catalog, automate messages and organize everything related to communications for greater efficiency.

At any given time, thanks to your mailing lists, you can send notifications such as offers, promotions, news, etc.

But that’s not all, you can also carry out sales directly, receiving payments via PayPal, Bizum, or bank transfer. The application allows you to place orders directly in chat.

Also, you can carry out advertising campaigns; by connecting your WhatsApp Business line to Facebook, this social network’s ad platform allows people to contact your company directly via WhatsApp.

In short, WhatsApp Business allows you to:

  • Develop a deeper relationship with your customers, which translates into a increased loyalty.
  • The most frequently asked questions will no longer be a waste of time.
  • It serves as a professional showcase.
  • It improves your after-sales service.
  • Achieve higher conversion rates.
  • It allows you to achieve profits with a reduced marketing investment (remember that the application is free).
  • By working with the customer in a closer way, your sales improve.

How to use WhatsApp Business?

As we have just seen, Whatsapp Business is such a powerful tool that it even has the ability to substitute an online store. Customers can contact your company simply by phone number or QR code.

But, how to use this application to reach more customers?

How to download WhatsApp Business?

Initially, you will need to download the app. This first step is very simple. You can find it at Google Play Store or App Store from Apple. For computers, it is available for Windows and Mac (you can use WhatsApp Web).

You can even download the app and manage a single account from multiple devices linked to one smartphone.

When installing the app, it is important that you read and understand the WhatsApp Business policies before you start using it.

Create a company profile

You can show all the information of your business or activity, such as name, address, opening hours, website, etc.

This way, not only do customers have all the data they need, but they have the confidence that a real company is behind the screen. Your company profile is your business card.

You can create a company profile from the menu Settings >> Company settings>>> Profile (by pressing Edit).

Create tags to organize everything

To better manage your customers’ messaging, you can mark conversations with colored tags. This way, you can recognize the subject of the conversation and it will be easier for you to manage your customers’ needs. In addition, you will save time.

A tag is a list where you can sort your contacts by subject. You can create up to 20 tags according to your needs, for example:

  • Order completed.
  • New customer.
  • Outstanding payment.
  • Paid.
  • Etc. (you can edit them).

Set predefined messages

To accelerate your processes and create better communication flows, you can set up certain standard messages. For example, the welcome greeting or when you are off duty (for vacations, bank holiday, etc.).

This feature is really useful to design quick answers to the most frequently asked questions that users have and to automate this process.

Manage your product catalog

The product catalog management is located in the menu Settings >> Company Settings >> Catalog.

From there you can create a new catalog and add products and services to it. You have the option to name each product and insert images.

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